Questions & Answers


Does the pet owner have to pay for Petmeddata?



Do I need to download a Petmeddata application?

No. Petmeddata is a web application, no need for an app store.

If you like, you can download the Petmeddata icon to your mobile desktop and let your phone save your password. Then you can log in faster without opening the web browser itself.

Petmeddata opens by touching the icon.

Guide for Android phones:

Guide for iPhones:

My own veterinarian is not involved in Petmeddata, why?

No one has to be involved. If your own veterinary clinic is not, ask about it.

If they want to join, ask them to contact the Nordhealth Contact person, Taru Lintunen,


Can you talk to a veterinarian through Petmeddata?

The owner cannot contact the veterinarian through this. Petmeddata is not a telemedicine or chat service.

The owner can add files to the profile. The vet is able to see those if and when she/he has time. If something alarming happens, the owner can save a note to Petmeddata and leave a callback request to the vet. In case of an emergency, contact a veterinarian immediately or go to an emergency service.


The animal has no microchip, can it be added to Petmeddata?

The animal’s microchip corresponds to the human social security number. It is a unique identifier. We recommend that pets are microchipped.

If the clinic sends so-called clinic invites, they can be sent from the patient card of the clinic’s practice management system after the veterinary visit, even if the animal is not microchipped.

It is the responsibility of the clinic to verify that a person who receives a text message and/or an email containing a link to the animal’s treatment history from the clinic is the owner of the pet who has visited the clinic.

If the owner themself shares the animal profile to a clinic they have previously visited, the profile will be matched to the clinic’s patient card with the microchip number. If either the Petmeddata profile or the clinic’s patient card does not include a microchip number or there is a different set of numbers, the profiles can’t be matched.


I have shared the profile to the clinic, why doesn’t the sharing appear in the patient card?

The clinic’s patient card and the Petmeddata profile have not been linked.

Check the microchip number; there is often a typing error. When the numbers are the same, the owner will have to reshare the pet’s profile to the clinic.

Alternatively, the clinic can send a clinic invite to the owner.


I have not received the latest veterinary visit, what is the problem?

If your pet’s patient card and Petmeddata profile have been combined (in the patient management system the Petmeddata logo, a paw, is green), but the animal has not received a visit history within one hour after the check-out and discharge, a temporary technical failure may have occurred.

Provet Net: Clinic staff should go to the patient card -> History of visits -> click the white Petmeddata button at the top of the history. The issue should be fixed now.

Provet Cloud: Clinic staff should go to the patient card -> History -> choose the Petmeddata-history. This will provoke a gathering of the data from Petmeddata to the vet’s patient management system, as well as send the newest information from the vet to the client’s Petmeddata. This can be done once an hour. The issue should be fixed now.

If this does not work, please fill in the contact form on your Petmeddata’s Menu (upper left corner of the application). Please tell the animals name, the clinic last visited and the date of the visit.


I get a different amount of information from different veterinary clinics, why?

Every clinic or other health care specialist will decide for themself what information to add to Petmeddata.

According to the GDPR, the EU Data Protection Regulation, an animal owner has the right to all the information of their animal. However, the regulation does not specify the format in which the information is to be provided. The use of Petmeddata, the electronic form, is therefore optional.

We recommend that as a minimum discharge instructions, laboratory values and medication information are transferred to Petmeddata.


How can you get your pet’s clinical history to Petmeddata?

Option 1.

During a veterinary visit, ask the clinic to send you a clinic invite. Follow the instructions in the SMS or email.

Invites are not sent if the animal has not visited the clinic physically, but the owner has just, for an example come by to buy some pet food.


Option 2.

At the end of the veterinary visit, instructions and the animal and clinic-specific QR code will be printed out in the discharge instructions.

After reading the code, you will get the animal’s clinical history from that veterinary clinic. Newer mobile phone’s cameras recognize QR-codes automatically. If not so, please follow the instructions on the discharge letter.

I you receive the invoice and discharge letter per email there is a link to be clicked in order to receive your animal’s healthcare data from that clinic.


Option 3.

You can share your animal’s profile to the clinic before visiting.

On our website, you can see which veterinary clinics have direct integration with Petmeddata, i.e. which are easy to deal with. The clinics are updated in the application’s internal clinic list.

At the bottom right of the pet profile is the + button, where you can select “Share medical records”.

Search for the clinics your pet has a medical history at. Share your pet’s profile to your veterinary clinic. Visit the clinic with your pet. This does not require a veterinary visit; you can just weigh the pet, buy food, give some treats… This does however require the animal to be microchipped and the clinic’s patient card to have the same microchip number as the animal’s Petmeddata profile. The two profiles will be linked via the microchip number.

Clinic staff checks the animal’s microchip and activates data transfer. Within an hour, you will have the most important parts of your pet’s medical records in the pet’s Petmeddata profile.


Change of owner

When a pet’s owner changes, the old owner can transfer the pet’s profile to the new owner (Pet’s profile -> General info -> Change owner). The new owner must be registered in Petmeddata. The transfer takes place using the new owner’s QR code or personal Petmeddata ID, that are to be found in each Petmeddata’s Menu (upper left corner of the app).

How to remove a pet’s profile?

You can remove your pet’s profile in the Pet profile’s General info. The shared pet profile and shared data will also be removed from private users, but not from the systems of researchers or from the patient management systems of veterinary clinics.

How do I share a profile to a private person?

The animal owner decides to whom the animal’s profile is to be shared with read and write rights. The profile can be shared to other people registered as Petmeddata users, such as a friend, mother, dog hotel, physiotherapist, etc. A shared profile cannot be shared forward.

Once a person is registered as a Petmeddata user, their QR code and username are found from the top left: Menu -> User account.

At the bottom right of your pet’s profile is the + button, where you can select “Share medical records”. Below that are the options:

Read receiver’s QR code

Enter receiver’s user ID


If the person you share your pet profile is next to you:

  1. Go to the pet’s profile and click the + button.
  2. Share medical records.
  3. Read the receiver’s QR code. The camera opens and reads automatically.
  4. Allow data transfer.


If the person you share your pet profile is not next to you:

  1. Ask the other party to copy their own user ID (a long combination of numbers and letters that they find from their own user account) and send it to you.
  2. Copy the ID you received.
  3. Go to the pet’s profile and click the + button.
  4. Share medical records.
  5. Enter the receiver’s user ID.
  6. Allow data transfer.


What does research use mean?

Research organizations have limited and controlled permission to screen anonymous health data of the animal’s in Petmeddata. They do not see the information about the animal owner. They do not see the official name of the animal, the microchip number, the registration number, or other identifying information. They see, for example, the breed, age and medical history, and the drugs used. Petmeddata allows researchers to improve animals’ life expectancy and quality of life.

It’s easy to be a good person and support science by using Petmeddata!